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We're here to help always!

Coincap Customer Support is online 24/7 to help with your needs.

The Coincap Team strives for perfection in every possible aspect in order to deliver the ultimate user experience for Coincap’s crypto-backed instant loans and Earn product. Why choose Coincap?

  • Military-grade security
  • Multi-asset support.
  • You are in full control.
  • 100% automated platform.
  • High yield interest of up to 12%

Truly a global platform. You can withdraw an instant loan in 10+ fiat currencies across 100+ countries. Usually, you will receive the funds with 1 business day. You can also get instant loans in stablecoins.

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Q: What coins are accepted as collateral?

A:You can use the following crypto assets as collateral: BTC, ETH, XRP, LTC, USDT, BCH, DOT, ADA, DOGE, stablecoins and BNB. Support for other major altcoins is coming later in 2023. We have more than 40 applications from companies that want their tokens to be added as collateral. We are very particular about who we work with and give priority to projects with integrity and a significant impact on the ecosystem as a whole

Q: Security and Insurance

A:The safety of clients funds is the main priority for Coincap. Cold storage Wallets are provided by BitGo, the leader in digital asset financial services. BitGo Custody carries $100,000,000.00 in insurance protections through a syndicate of underwriters through the Lloyd's, the world’s specialist insurance and reinsurance market.

Q: How to take out a fiat loan?

A:You can transfer your crypto assets to your Coincap account and get an instant crypto loan (credit line), which you can immediately access by withdrawing via stable coins.

Q: How does coin staking work?

A:Staking is locking your coin for a period of time to earn a certain interest at the end of the year, you can un-stake at any point you want and take profit.

Q: How does Coincap protect client accounts??

A:We take your security and privacy seriously and have implemented numerous layers of security measures for you. When you invest with Aspen financial management, we manage your investments, but your assets are held by a third-party custodian. Using a third-party custodian helps in reducing conflicts of interest and promotes transparency. In addition, employees are supported by comprehensive data management systems and security policies to protect client data from external and internal threats Lastly, rest assured we never share or sell your data for marketing purposes..

Q: What makes Coincap different from other money managers?

A:Our approach to asset management starts with you. We help our clients reach their investment goals through tailored portfolios built with a dynamic, global approach to asset and style allocation. Other money managers may offer cookie-cutter portfolios or strategies based on a single style of investing. That means you’re getting the same advice as everyone else, regardless of your situation. While other managers may consider just your age or risk tolerance, we learn about your goals, financial needs, health, age, family circumstances and more. We approach communications differently, too. You’ll hear from us regularly not just when markets are doing well. While other money managers may avoid your calls when markets are turbulent, we’ll be in touch, letting you know what’s happening with your portfolio

Q: Must I Deposit Money To Register?

A:You can open your trading account without having to deposit. However, in order to start trading and get unlimited access to our education center and professional services, you need to fund your account with a minimum of $100.

Q: Is signup totally free?

A:Yes, we do not charge for signups. Your investment sum is all the expenditure required (this serves as capital). Many Investment Options to choose from.

Q: Why Can't I Log In To My Coincap Account?

A:If the problem persists, contact customer service.

Q: Who is eligible to use your services?

A:Anyone within specified countries, that possesses cryptocurrency and the knowledge on how to use it.

Q: Processing time of cryptocurrency deposits (blockchain confirmations)

A:For security reasons, we require a digital asset/cryptocurrency deposit to receive a number of confirmations on its blockchain before the funds can be credited to your account.
What are confirmations?
When a transaction is broadcasted to the network, it has to wait to be included in a block by the miners. Once a transaction has been included in a mined block, the transaction has received 1 confirmation. With each subsequent block, the number of confirmations increases for the transaction.
Why are there confirmation requirements?
To avoid the risks of double spending, funds aren’t credited until a certain number of confirmations have taken place (as listed below).
The more confirmations received, the more permanent/irreversible the transaction is.
How long do confirmations take?
Each block is found at a different rate depending on the blockchain.
For example, on the Bitcoin blockchain, a block is mined on average every 10 minutes, and Coincap only credits Bitcoin deposits to a client’s account after a minimum of 6 confirmations, which takes approximately 60 minutes.
However, sometimes when the network is heavily used, it can take Bitcoin miners 30 or even 60 minutes to mine a single block (1 confirmation).

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The fullstack solution for crypto

Coincap offers products that aim to create an economy where financial freedom doesn’t come with a price tag. We continue to be selective about the projects we work with, providing background information on each project and alerting you when new sales launch.

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